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Specialty cleanup

Nationwide

Document Drying and Records Recovery in the United States

Our damage-response professionals stabilizes and dries wet documents, files, photographs, and records using methods selected for the material and damage level.

  • Restoration phone support around the clock
  • Residential and commercial loss response
  • Measured extraction, cleanup, and drying
  • One restoration team from assessment to dry standard

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Signs to look for

When to call us for document drying

From damage control through drying, if you notice any of these problems, call us before water has more time to spread into nearby materials.

The bottom row of boxes is dark several inches up the sides

As each work stage is verified, paper wicks water upward fast, so a shallow puddle can soak the lower third of a box.

Pages have swollen and the box will not close

From damage control through drying, cellulose fibers take on water and expand, which is why a wet file expands beyond its folder.

Handwritten or inkjet pages are feathering

From damage control through drying, water soluble ink spreads at the edges of every stroke before anything dries.

Glossy pages are stuck together in a solid block

With clear job steps, coated paper releases its clay coating when wet and glues the sheets to each other, which the trade calls blocking.

The file room smells earthy within a day

From damage control through drying, paper is almost pure cellulose, which makes it a food source rather than just a victim.

Bound volumes are rippling and the spines are splitting

From damage control through drying, wet pages expand while the binding does not, so the block cockles into a wave and the hinges tear.

What happens

How we handle document drying

Our damage-response professionals adjusts the work to what got wet, how far the water traveled, and which materials can be saved.

Salvage priority triage before anything is packed

From damage control through drying, we sort with you into irreplaceable, legally required, and simply re-printable.

Freeze stabilization as the first move

As each work stage is verified, blast freezing at commercial temperatures halts swelling, ink migration and microbial growth where they are.

Inventory and chain of custody on every container

For an accountable recovery, each box is numbered, described and logged onto an inventory manifest before it leaves the building.

Correct packing that protects the block

For an accountable recovery, files go in upright and loose, bound volumes go spine down, and freezer paper is used for interleaving where sheets would otherwise fuse.

Vacuum freeze drying for saturated records

For an accountable recovery, frozen records go into a chamber where low pressure lets ice leave as vapor without melting first.

Desiccant chamber drying for damp volumes

As each work stage is verified, lightly damp files and books can be dried in a controlled desiccant chamber at very low humidity.

Talk with a restoration specialist

Water loss in the United States?

Describe the source, the impacted rooms, and when you first noticed the damage.

Call (855) 619-1994

What to expect

What to expect from our damage-response professionals

For an accountable recovery, here is how we usually handle document drying near the United States.

  1. 1

    Tell us what got wet and stop handling it

    With clear job steps, we ask what the records are, how wet they got, and what the water was.

    Your call
  2. 2

    Priority list built over the phone

    From damage control through drying, we work through what is irreplaceable, what carries a retention obligation, and what is simply re-printable.

    +15 minutes
  3. 3

    Air control in the room while you wait

    For an accountable recovery, look at the room from the doorway rather than walking into it, and if water is standing, wait until power to the area is confirmed off.

    Before we arrive
  4. 4

    Inventory, pack and log on site

    For an accountable recovery, boxes are numbered onto the manifest, packed to protect the paper block, and interleaved with freezer paper where sheets are already sticking.

    On arrival
  5. 5

    Into the freezer and the clock stops

    For an accountable recovery, records reach blast freezing temperatures within hours of pickup, which halts swelling, ink bleed and microbial growth.

    Same day
  6. 6

    Method chosen medium by medium

    As each work stage is verified, saturated paper and bound volumes are scheduled for vacuum freeze drying, damp material goes to a desiccant chamber, and photographic media are set aside for a conservator.

    Days 1 to 2
  7. 7

    Drying cycle runs under vacuum

    As each work stage is verified, in the chamber, ice sublimates straight to vapor so pages dry without going through a wet stage again.

    1 to 3 weeks

Understanding the cost

What can affect the price

From damage control through drying, we explain the recommended work and price before you approve the job. From damage control through drying, these examples show what may change the estimate.

Common situationWhat the estimate may includeTypical range
Vacuum freeze drying, priced per cubic foot of recordsWith clear job steps, national estimate. With clear job steps, a standard file box is roughly 1.2 cubic feet.$20 to $40
Vacuum freeze drying, per standard file boxFrom damage control through drying, national estimate for plain paper records in clean water condition.$25 to $50
Pickup, inventory, packing and freeze stabilization minimumWith clear job steps, national estimate for the first visit, including manifest and transport to freezing.$300 to $900
Frozen holding storage, per box per monthFrom damage control through drying, national estimate while triage decisions or a chamber slot are pending.$5 to $20
On site air or desiccant drying of a few damp boxesWith clear job steps, national estimate. With clear job steps, only appropriate for small quantities that were damp rather than soaked.$200 to $800
Whole file room, roughly 100 to 300 boxes, freeze through returnAs each work stage is verified, national estimate covering triage, freezing, drying, rehousing and reconciliation.$4,000 to $18,000
Sterilization of contaminated records at a specialty facility, per boxAs each work stage is verified, national estimate added to drying where sewage or floodwater reached the paper.$10 to $35
Digitization instead of restoration, per standard boxFor an accountable recovery, national estimate for scanning and indexing, useful to compare against drying the same box.$75 to $200
  • Volume, measured in cubic feet
    From damage control through drying, drying is priced by the space the records occupy, and a standard file box is roughly 1.2 cubic feet.

  • How wet the paper is
    As each work stage is verified, damp files can go to a desiccant chamber, which is cheaper and faster.

  • The mix of media
    From damage control through drying, plain office paper is straightforward. For an accountable recovery, bound volumes, coated paper, blueprints and mixed folders take hand work and slower cycles.

  • Water category and contamination
    As each work stage is verified, clean water records are dried and returned.

  • Rush handling
    From damage control through drying, a same day pickup, an out of hours freeze or a priority chamber slot for a small critical batch all carry a premium.

  • Pickup, transport and distance
    For an accountable recovery, someone has to inventory, pack, load and haul the boxes to freezing, and mileage matters.

Why timing matters

What can happen when the area stays wet

As each work stage is verified, water can keep moving into nearby materials even when the surface looks dry.

Mold takes paper first

As each work stage is verified, cellulose is food, and damp files in still air can support microbial growth within 24 to 48 hours.

Ink migration becomes the new original

For an accountable recovery, water soluble ink keeps spreading for as long as the page is wet.

Coated pages fuse into bricks

For an accountable recovery, glossy and coated paper left to dry in contact glues itself together, and blocking is the one failure with almost no recovery path.

Distortion sets in the shape it dried in

For an accountable recovery, swollen pages that dry under pressure keep the wave, the crease and the crush.

Helpful service information

What to know about document drying

With clear job steps, start with the short explanation. As each work stage is verified, open a card if you want a little more detail.

What is happening inside the property

From damage control through drying, it is almost pure cellulose, so it absorbs water quickly and it also feeds microbial growth once damp.

Read the explanation

For an accountable recovery, paper is the fastest clock in a wet building. From damage control through drying, it is almost pure cellulose, so it absorbs water quickly and it also feeds microbial growth once damp.

How the next step is decided

As each work stage is verified, lower the pressure around frozen material far enough and ice turns directly into vapor without becoming liquid first.

Read the explanation

As each work stage is verified, vacuum freeze drying works because of a physical shortcut. As each work stage is verified, lower the pressure around frozen material far enough and ice turns directly into vapor without becoming liquid first.

What may change the work

For an accountable recovery, plain paper files, ledgers, blueprints and most bound volumes recover well when they are frozen early.

Read the explanation

With clear job steps, honest decisions by medium save people money. For an accountable recovery, plain paper files, ledgers, blueprints and most bound volumes recover well when they are frozen early.

Help near you

Document Drying and Records Recovery near the United States

Choose your area below, or call (855) 619-1994 and describe what happened.

Available in Alabama

Document Drying and Records Recovery in Alabama

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Available in Alaska

Document Drying and Records Recovery in Alaska

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Available in American Samoa

Document Drying and Records Recovery in American Samoa

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Available in Arizona

Document Drying and Records Recovery in Arizona

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Available in Arkansas

Document Drying and Records Recovery in Arkansas

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Available in California

Document Drying and Records Recovery in California

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Available in Colorado

Document Drying and Records Recovery in Colorado

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Available in Connecticut

Document Drying and Records Recovery in Connecticut

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Available in Delaware

Document Drying and Records Recovery in Delaware

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Available in District of Columbia

Document Drying and Records Recovery in District of Columbia

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Available in Florida

Document Drying and Records Recovery in Florida

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Available in Georgia

Document Drying and Records Recovery in Georgia

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Available in Guam

Document Drying and Records Recovery in Guam

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Available in Hawaii

Document Drying and Records Recovery in Hawaii

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Available in Idaho

Document Drying and Records Recovery in Idaho

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Available in Illinois

Document Drying and Records Recovery in Illinois

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Available in Indiana

Document Drying and Records Recovery in Indiana

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Available in Iowa

Document Drying and Records Recovery in Iowa

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Available in Kansas

Document Drying and Records Recovery in Kansas

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Available in Kentucky

Document Drying and Records Recovery in Kentucky

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Available in Louisiana

Document Drying and Records Recovery in Louisiana

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Available in Maine

Document Drying and Records Recovery in Maine

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Available in Maryland

Document Drying and Records Recovery in Maryland

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Available in Massachusetts

Document Drying and Records Recovery in Massachusetts

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Available in Michigan

Document Drying and Records Recovery in Michigan

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Available in Minnesota

Document Drying and Records Recovery in Minnesota

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Available in Mississippi

Document Drying and Records Recovery in Mississippi

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Available in Missouri

Document Drying and Records Recovery in Missouri

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Available in Montana

Document Drying and Records Recovery in Montana

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Available in Nebraska

Document Drying and Records Recovery in Nebraska

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Available in Nevada

Document Drying and Records Recovery in Nevada

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Available in New Hampshire

Document Drying and Records Recovery in New Hampshire

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Available in New Jersey

Document Drying and Records Recovery in New Jersey

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Available in New Mexico

Document Drying and Records Recovery in New Mexico

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Available in New York

Document Drying and Records Recovery in New York

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Available in North Carolina

Document Drying and Records Recovery in North Carolina

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Available in North Dakota

Document Drying and Records Recovery in North Dakota

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Available in Northern Mariana Islands

Document Drying and Records Recovery in Northern Mariana Islands

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Available in Ohio

Document Drying and Records Recovery in Ohio

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Available in Oklahoma

Document Drying and Records Recovery in Oklahoma

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Available in Oregon

Document Drying and Records Recovery in Oregon

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Available in Pennsylvania

Document Drying and Records Recovery in Pennsylvania

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Available in Puerto Rico

Document Drying and Records Recovery in Puerto Rico

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Available in Rhode Island

Document Drying and Records Recovery in Rhode Island

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Available in South Carolina

Document Drying and Records Recovery in South Carolina

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Available in South Dakota

Document Drying and Records Recovery in South Dakota

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Available in Tennessee

Document Drying and Records Recovery in Tennessee

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Available in Texas

Document Drying and Records Recovery in Texas

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Available in U.S. Virgin Islands

Document Drying and Records Recovery in U.S. Virgin Islands

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Available in Utah

Document Drying and Records Recovery in Utah

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Available in Vermont

Document Drying and Records Recovery in Vermont

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Available in Virginia

Document Drying and Records Recovery in Virginia

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Available in Washington

Document Drying and Records Recovery in Washington

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Available in West Virginia

Document Drying and Records Recovery in West Virginia

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Available in Wisconsin

Document Drying and Records Recovery in Wisconsin

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Available in Wyoming

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You may also need

Related water-damage services

Common questions

Questions about document drying

How much does document drying cost per box?

For an accountable recovery, nationally, vacuum freeze drying runs about $20 to $40 per cubic foot, which is roughly $25 to $50 for a standard file box.

Why do you freeze wet documents instead of drying them right away?

As each work stage is verified, because freezing stops the clock. With clear job steps, below freezing, paper stops swelling, ink stops migrating, and microbial growth stops advancing.

Does freezing damage paper?

From damage control through drying, no, and the speed is the reason. As each work stage is verified, rapid blast freezing forms very small ice crystals, while slow freezing in a domestic freezer grows large ones that distort the fiber.

What is vacuum freeze drying in plain words?

As each work stage is verified, frozen records go into a sealed chamber and the air pressure is lowered a long way.

How long does the whole process take?

From damage control through drying, freezing happens the same day in most cases. From damage control through drying, a chamber cycle usually runs one to three weeks, and large volumes take longer.

Can I dry the files myself with fans or a hair dryer?

From damage control through drying, a few damp folders can be air dried with interleaving and dry moving air, and we will tell you honestly when that is enough.

What kinds of records recover well, and what does not?

For an accountable recovery, plain paper files, ledgers, bound volumes and most office records come back well. With clear job steps, coated and glossy paper that fully dried while stuck together is the worst case, because blocking rarely separates.

Talk with a restoration specialist

Water loss in the United States?

Describe the source, the impacted rooms, and when you first noticed the damage.

Call (855) 619-1994

Areas we serve

Water-damage help across the United States

Identify your state to reach damage-to-dry service job review, extraction, cleanup, and drying service in your area.

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Call (855) 619-1994